30-Day Return Window:
We stand behind the quality of our products. You have 30 calendar days from the date you receive your order to initiate a return.
Return Eligibility:
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags, accessories, and manuals intact.
- Returned due to a quality issue (e.g., manufacturing defect or damage during shipping). We reserve the right to inspect the product to confirm the issue.
Please note: Items that have been used, damaged by the customer, or returned without original packaging may not be accepted for a refund.
Free Returns:
We offer FREE returns for all eligible items. We do not charge any restocking fees. A pre-paid return shipping label will be provided to you upon the approval of your return request.
Return Process:
- Contact our customer service team at info@charlotterrusse.it.com or call +1 631-707-6512 to request a return authorization.
- Provide your order number and reason for return.
- Once approved, you will receive a return shipping label via email.
- Pack the item securely in its original packaging, affix the return label, and drop it off at the designated carrier’s location.
Refund Timeline:
Once we receive your returned item and it passes our quality inspection, we will process your refund within 1-2 business days. The refund will be issued to your original payment method (credit card, debit card, or PayPal). Please allow an additional 7-10 business days for the refund to appear in your account, as this processing time is dependent on your financial institution.